Privacy Policy

Sakkarwal Travels Pvt Ltd (“we”, “us”) operates Vietnam Urgent Visa as a private visa assistance service. We are not a government authority. By using our site or purchasing services, you agree to this policy alongside our Terms & Conditions.

1. What we collect

• Account & contact: name, email, phone number, and similar details you provide when you register, sign in, or contact us.
• Application & travel data: information required to prepare or submit visa-related requests (e.g. passport details, itinerary, dates) that you enter in forms or uploads.
• Payment information: processed by our payment providers; we do not store full card numbers on our own servers.
• Technical data: IP address, browser type, device identifiers, and cookies or similar technologies needed for security and preferences. Optional analytics run only if you consent via our cookie banner (see our Cookie Policy).
• Form drafts (browser storage): For certain flows (for example emergency visa forms), incomplete entries may be saved in your browser's local storage on your device so you can continue later. Drafts remain on your device until you submit or clear your browser data for this site; they are not uploaded to our servers as part of draft-save alone.
• Support channels: messages you send by email, WhatsApp, or other channels you choose to use.

2. How we use your information

• To provide visa assistance, process applications, and communicate about your case.
• To take payment, issue invoices, and meet accounting and tax obligations.
• To improve our website, prevent fraud, and protect the security of our systems.
• To send service-related notices and, where allowed, marketing you can opt out of.
• To comply with applicable laws and respond to lawful requests.

3. Legal bases (where applicable)

Depending on your location, we rely on performance of a contract, legitimate interests (e.g. security and service improvement), consent where required (e.g. certain cookies or marketing), and legal obligation.

4. Sharing and processors

We may share data with:

• Payment processors and banks.
• Email, hosting, chat-support tools (including WhatsApp click-to-chat where you choose to use them), and customer-support tooling.
• Government or embassy systems only when you ask us to submit on your behalf or when the law requires.
• Professional advisers (e.g. auditors) under confidentiality.

We do not sell your personal information. Some providers may process data in other countries; we use contractual safeguards where appropriate.

5. Retention

We keep data only as long as needed for the purposes above, including legal, tax, and dispute resolution periods, then delete or anonymise it in line with our internal schedules.

6. Security

We use technical and organisational measures appropriate to the risk (encryption in transit, access controls, staff training). No method of transmission over the internet is 100% secure; we encourage strong passwords and caution when sharing sensitive documents outside our secure upload flows.

7. Your rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing, and to lodge a complaint with a supervisory authority. Contact us at the email below to exercise these rights. We may need to verify your identity.

8. Children

Our services are not directed at children under 16. If you believe we have collected a child's data in error, please contact us.

9. Cookies

We use cookies and similar technologies as described in our Cookie Policy. You can control cookies through our consent banner and your browser settings; blocking some cookies may limit functionality.

10. Changes

We may update this Privacy Policy from time to time. Continued use after changes constitutes acceptance of the updated policy where permitted by law.

11. Contact

Data protection and privacy enquiries: visa@sakkarwaltravels.com.